bd989 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bd989 ("the Platform", "we", "us", "our") collects, processes, stores and protects personal data belonging to users ("you", "your") of the bd989 website and mobile interface available at bd989.vip. By registering an account or using any feature of the bd989 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the bd989 Terms and Conditions. bd989 is committed to handling your personal information with care, transparency and integrity, in keeping with the trust you place in us as your gaming platform of choice in Bangladesh.

2 Information We Collect

bd989 collects personal data through various touchpoints on the platform. The categories of information we may collect include:

3 How We Use Your Information

bd989 uses the personal data we collect for the following purposes:

• Account administration: to create, verify and manage your bd989 player account, including processing your registration details and maintaining your account security.
• Transaction processing: to handle deposits, withdrawals and the crediting of winnings via bKash, Nagad, Rocket and other supported payment channels.
• Identity and age verification: to confirm that you are at least 21 years of age and a resident of Bangladesh, in accordance with our eligibility requirements and responsible gaming obligations.
• Fraud prevention and platform security: to detect, investigate and prevent fraudulent activity, bonus abuse, money laundering, collusion and any other conduct prohibited under the bd989 Terms and Conditions.
• Customer support: to respond to your queries, complaints and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Personalisation and platform improvement: to understand how players use the bd989 platform, identify technical issues, improve the user experience, and where you have not opted out, to send you relevant promotional communications about bd989 offers and features.

4 Legal Basis for Processing

bd989 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing is required to perform the contract between bd989 and you — specifically to operate your player account, process transactions and provide access to games and features on the platform.
• Legal obligation: processing is necessary to comply with applicable anti-money laundering (AML) regulations, age verification requirements and other legal obligations to which bd989 is subject.
• Legitimate interests: processing is necessary for bd989's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement and product development — provided those interests do not override your fundamental rights and privacy.
• Consent: where bd989 sends you optional marketing communications or uses non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time by contacting support or adjusting your account settings.

5 KYC and Identity Verification

bd989 is required to verify the identity and age of players as part of its responsible gaming and anti-money laundering obligations. During the KYC process, you may be asked to provide a copy of your National Identity Card (NID), a recent utility bill or bank statement showing your address, or a photograph of yourself holding your identification document. These documents are processed solely for verification purposes and are stored securely.

KYC verification may be requested before processing a withdrawal, when bd989 detects unusual account activity, or at any point where the platform has a reasonable need to confirm your identity. Failure to complete KYC verification when requested may result in temporary withdrawal restrictions until the process is finalised.

6 Sharing Your Data

bd989 does not sell, rent or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the stated purpose:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) — solely for the purpose of processing deposits and withdrawals initiated by you on the bd989 platform.
• Game providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi — limited to the technical session data necessary to deliver game content and record game outcomes within your bd989 account.
• Law enforcement or regulatory authorities — where bd989 is required to disclose data by applicable law, court order or lawful authority request. In such cases bd989 will disclose only the minimum data required.
• Fraud prevention and security service providers — where a third-party tool is used to analyse account activity for the purposes of detecting fraud or prohibited conduct. These providers are bound by strict confidentiality obligations.

7 Payment Data and Financial Information

When you make a deposit or request a withdrawal on bd989, your transaction is routed through your chosen mobile financial service (bKash, Nagad, Rocket or Upay) or card network. bd989 records the reference numbers, amounts and timestamps of these transactions for the purposes of account management, dispute resolution and regulatory compliance. bd989 does not store full card numbers, mobile banking PINs or mobile wallet passwords. Payment credentials are handled entirely by the respective payment service provider under their own security standards.

All financial records associated with your bd989 account are retained for a minimum period as required by applicable anti-money laundering regulations. These records may be subject to regulatory audit and cannot be deleted on request where retention is legally mandated.

8 Cookies and Tracking Technologies

bd989 uses cookies and similar session technologies to operate the platform securely and to improve your experience. The types of cookies we use are:

• Essential cookies: strictly necessary for the operation of the platform, including session authentication, security token management and load balancing. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: used to collect anonymised data about how users navigate the bd989 platform, which pages load most frequently, and where technical errors occur. This information is used solely to improve platform stability and performance.
• Preference cookies: used to remember your in-platform settings, such as your preferred language version and any display preferences you have configured within your bd989 account.

bd989 does not use advertising cookies or tracking pixels that follow you across other websites. You may clear cookies from your browser or device at any time, though doing so may require you to log back in to your bd989 account and may affect certain platform preferences.

9 Data Retention

bd989 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for account reactivation, dispute resolution and compliance with legal retention obligations. The specific retention periods applicable to different categories of data are as follows: identity and KYC documents are retained for a minimum of five years following account closure; financial transaction records are retained for a minimum of five years; game session logs and betting history are retained for two years; and communications with support teams are retained for three years.

When data is no longer required for any lawful purpose, bd989 will securely delete or anonymise it. Where full deletion is not immediately possible due to backup or archival systems, the data will be isolated and protected from further processing until deletion can be completed.

10 Your Rights

As a user of the bd989 platform, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data bd989 holds about you. We will respond to such requests within a reasonable timeframe and provide the information in a clear and accessible format.
• Right of rectification: if any personal data bd989 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your bd989 account settings.
• Right of erasure: in certain circumstances you may request that bd989 delete your personal data. This right is subject to legal retention obligations — data that bd989 is required by law to retain cannot be deleted on request.
• Right to restrict processing: you may request that bd989 restrict the processing of your personal data in certain circumstances, for example while a correction request is under review.
• Right to withdraw consent: where processing is based on your consent (for example, optional marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Data Security

bd989 takes the security of your personal data seriously. We employ SSL (Secure Socket Layer) encryption on all data transmitted between your device and the bd989 platform. Personal data stored on our servers is encrypted at rest. Access to personal data is restricted to authorised personnel only, and all staff with access to player data are subject to confidentiality obligations. Our systems undergo regular security reviews to identify and address potential vulnerabilities.

While bd989 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to affect your rights or interests, bd989 will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach.

12 Children and Minors

bd989 is strictly an adults-only platform. The minimum age to register and use bd989 is 21 years. bd989 does not knowingly collect personal data from individuals under the age of 21. If bd989 becomes aware that personal data has been submitted by a person under 21, the account will be immediately closed, all data associated with the account will be deleted (except where legal retention obligations require otherwise), and any balance will be forfeited in line with the bd989 Terms and Conditions.

13 Third-Party Links and Services

The bd989 platform integrates third-party game content provided by studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. While bd989 takes care to work only with reputable providers, once you interact with a game delivered by a third-party studio, that interaction is also subject to the studio's own data handling practices. bd989 is not responsible for the privacy practices of third-party game providers. Players are encouraged to review the privacy policies of game studios if they have concerns about how those studios handle gameplay data.

14 Changes to This Privacy Policy

bd989 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, bd989 will endeavour to notify registered players via their registered mobile number or by displaying a notice on the platform. The date of the most recent update is shown at the top of this document.

Your continued use of the bd989 platform after any update to this Policy constitutes your acceptance of the revised version. If you disagree with a material change, you should stop using the platform and contact support to request account closure.

15 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way bd989 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and we are committed to responding to privacy-related queries promptly and transparently.

Email: [email protected]